granbet Terms of Use

Our granbet platform operates under clear terms that govern account creation, deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet), betting conduct, and dispute resolution. By accessing granbet, you agree to these terms and acknowledge that our services are available only where local law permits.

This document outlines what we require from account holders, how we handle your funds and personal information, what conduct we prohibit on granbet, and how we settle disputes. Our terms are designed to protect both you and our platform while ensuring fair, transparent gaming across football sportsbook markets (Liga 1, Piala AFF, Champions League), live-dealer tables, slot games, and esports betting.

Please read these terms carefully. By creating an account on granbet, you confirm that you understand and accept every section below.

Account Creation and Eligibility on granbet

When you create an account on granbet, you confirm that:

• You are at least eighteen years old and of legal age in your jurisdiction.
• You hold valid identification and can provide proof of identity and address upon request.
• You reside in a jurisdiction where our services are permitted by local law.
• You have not been excluded or banned from granbet or similar platforms.
• The information you provide—name, email, phone number, address—is accurate and truthful.

We reserve the right to reject any account application or suspend any account that violates these terms or contains false or misleading information. If you have questions about eligibility, contact our support team—we provide assistance in English and Indonesian.

Deposits, Withdrawals, and Payment Methods

granbet accepts deposits via e-wallet platforms (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and direct bank transfer (mobile banking, local payment, online payment, e-wallet). Deposits are credited instantly for e-wallets and typically within one to two hours for bank transfers. You may deposit only funds that belong to you and that are not subject to legal hold or third-party claim.

Withdrawals are processed to your original deposit method. If you funded granbet via mobile banking, your withdrawals return to local payment. Bank transfers withdraw to the registered account holder. All withdrawals are subject to account verification and standard processing timelines of one to three business days depending on the payment method and receiving institution.

We do not charge withdrawal fees, though your bank or e-wallet provider may assess transfer charges. Minimum withdrawal amounts may apply and are displayed in your account settings. You may not withdraw funds from another user's account or initiate transfers to third parties—granbet accounts are personal and non-transferable.

Our granbet terms prioritise account security, fair settlement, and transparent fund handling across all product categories and payment methods.

Verification, KYC, and Document Submission

Before your first withdrawal, granbet requires account verification. You must provide:

1. A valid national ID (KTP or passport)—scanned copy, clear and legible.
2. A recent selfie holding the ID, clearly showing your face and the ID simultaneously.
3. Proof of address (utility bill, bank statement, or rental agreement dated within three months).

Verification typically completes within one business day. Our support team reviews submissions and notifies you via email and SMS. If documents are unclear or information does not match, we may request resubmission. Once verified, you unlock full deposit and withdrawal functionality on granbet.

We keep all KYC documents secure and encrypted. Your personal information is used solely for verification, fraud prevention, and compliance with applicable law. See our Privacy Policy for details on how granbet handles your data.

Betting Conduct and Market Rules on granbet

On granbet, you may place bets on football (Liga 1, Piala AFF, Champions League), esports (Mobile Legends, Free Fire, PUBG Mobile), MotoGP racing, badminton, and other published markets. Each market has specific rules governing settlement. Our support team provides clarification on any rule before you place funds.

We prohibit:

• Placing bets with funds not owned by you or derived from illegal activity.
• Exploiting system errors or odds glitches to gain unfair advantage.
• Match-fixing, collusion, or other fraud related to sports outcomes.
• Using automated tools or scripts to bypass our security or rate limits.
• Creating multiple accounts to circumvent withdrawal limits or bonuses.
• Sharing your account credentials or allowing others to control your account.

Violation of these rules may result in account suspension, forfeiture of funds, and reporting to relevant authorities. granbet monitors all activity for irregular patterns and reserves the right to investigate suspected violations.

Market Settlement and Dispute Resolution

We settle all markets based on official event results. For football matches (Liga 1, Piala AFF, Champions League), settlement occurs at the final whistle. For esports tournaments, settlement follows official tournament conclusion and bracket publication. For live-dealer games and slots, settlement is immediate upon session conclusion.

If you believe a market has settled incorrectly, contact granbet support within seven days of settlement with your bet reference number. Our team investigates and provides a resolution. If you remain dissatisfied, you may escalate the dispute through our formal process outlined in our Legal Notice

We do not alter settled results except in cases of documented official error by the event organiser. We do not refund bets unless the underlying event is officially cancelled or postponed beyond a specified recovery window.

Bonus Terms and Promotional Offers

granbet may offer promotional bonuses or deposit incentives from time to time. Any such offer carries specific terms—wagering requirements, game restrictions, expiry dates—published when the promotion launches. You accept bonus terms by opting into the promotion. If you do not wish to participate, you may decline.

We reserve the right to modify or withdraw any promotional offer at any time. Bonuses are non-transferable and cannot be withdrawn as cash unless explicitly stated in the promotion terms. If you breach bonus conditions—for example, by placing bets on restricted games or exceeding wagering limits—we may forfeit the bonus and any associated winnings.

Limitation of Liability and Disclaimers

granbet provides our platform on an "as-is" basis. While we work to maintain uptime and accuracy, we do not guarantee that our service will be uninterrupted, error-free, or secure from all threats. We are not liable for:

• Loss of funds due to your account compromise (password sharing, phishing, device theft).
• Network interruptions, power outages, or third-party payment failures beyond our control.
• Market movements or adverse betting outcomes.
• Indirect, incidental, or consequential damages arising from your use of granbet.

You use granbet at your own discretion. We encourage responsible engagement and clear budgeting. Our services are available only where local law permits. You are solely responsible for verifying that your jurisdiction permits access to granbet and for understanding local regulations governing online entertainment.

Jurisdiction and Applicable Law

Our services are available only in jurisdictions where online wagering is permitted by applicable law. We do not offer granbet in jurisdictions where it is prohibited. Users in Jakarta, Surabaya, Bandung, Medan, and other regions must verify that their local law permits access before account creation.

These terms are governed by applicable law in the jurisdictions where granbet operates. Any dispute arising from your use of our platform shall be resolved through the dispute process outlined in our Legal NoticeIf arbitration is required, it shall be conducted in English.

Changes to granbet Terms

We may update these terms at any time to reflect changes in law, business practice, or platform operation. Updates are posted on this page with an effective date. Your continued use of granbet after an update constitutes acceptance of the revised terms. If you do not accept updated terms, you may close your account and request withdrawal of remaining funds.

For questions about these terms, our eligibility requirements, or any aspect of granbet's service, contact our support team. We provide assistance in English and Indonesian and can clarify any term before you deposit or bet. Our commitment is to operate granbet transparently and fairly for all account holders in supported jurisdictions.