granbet Casino & Sportsbook Data Care

This page describes what we collect when you use granbet and how we keep that data protected. We process your information in accordance with applicable data protection regulations. Our approach balances transparency with security—we collect what we need to operate our sportsbook, casino, and payment systems, and we do not share your data beyond what's necessary for those purposes.

When you create a granbet account, deposit funds via DANAe-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), and participate in Liga 1 sportsbook markets or live-dealer games, we collect and process certain personal information. This policy explains what, why, and how—and your rights over that data.

Our servers may sit outside your jurisdiction, but we respect your privacy regardless of location. We undertake to handle your data securely, limit access to those who need it, and provide you with control over your information.

What We Collect on granbet

We collect data in several categories:

• Identity and contact informationYour name, email address, phone number, and date of birth when you register.
• Verification documentsYour national ID (KTP), selfie with ID, and proof of address (utility bill or bank statement) for account verification.
• Payment informationBank account details, e-wallet identifiers, and transaction history for deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet.
• Betting and gaming activityYour Liga 1 sportsbook bets, Piala AFF market entries, slot-game sessions, live-dealer table participation, and esports predictions.
• Device and log dataYour IP address, device type, browser information, and access logs when you use granbet.
• CommunicationsAny messages you send to our support team in English or Indonesian.

We do not collect data you do not provide. We do not track your browsing outside granbet, and we do not sell your personal information to third parties.

Why We Collect Your Data

We collect and process your information for specific, legitimate purposes:

• Account creation and managementWe need your name, email, and contact details to set up your granbet account and allow you to log in.
• Verification and complianceWe collect your KTP, selfie, and proof of address to verify your identity and comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations.
• Payment processingWe share bank account and e-wallet details with our payment partners (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) to process your deposits and withdrawals.
• Sportsbook and casino operationsWe track your bets on Liga 1, Piala Indonesia, Piala AFF, and Champions League markets, and your live-dealer and slot activity, to settle outcomes and manage your account balance.
• Fraud prevention and securityWe log your device and IP information to detect suspicious activity and protect your account.
• Customer supportWe store your support communications to respond to questions and resolve disputes.

Third-Party Data Processors

We do not sell or rent your data, but we share it with specific service providers to operate granbet:

• Payment gateways and banksonline payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet receive your transaction information to process deposits and withdrawals.
• Identity verification providersThird-party services may verify your KTP and address documents during account setup.
• Fraud detection servicesWe use security partners to monitor account activity and flag unusual transactions.
• Hosting and cloud providersOur data sits on secure servers that may be located outside your jurisdiction. These providers are contractually bound to protect your data.
• Customer support systemsOur support team accesses your account history to assist with questions and disputes.

All third-party processors are required to maintain confidentiality and use your data only for the purposes we specify. We do not permit them to use your information for their own marketing.

We at granbet keep your data protected through encryption, access controls, and contractual safeguards with every processor who touches it.

How Long We Keep Your Data

We retain your account information while your granbet account is active. After you close your account, we keep transaction records and verification documents for as long as required by law (typically three to seven years depending on jurisdiction) to satisfy tax, AML, and regulatory obligations.

If you request deletion of your account, we will anonymise or securely delete personal information not required for legal compliance. However, we cannot delete transaction records if they're needed for dispute resolution or regulatory reporting.

Your Rights Over Your Data

Depending on your jurisdiction, you may have the following rights:

• AccessYou can request a copy of all personal data we hold about you on granbet.
• CorrectionYou can update inaccurate or incomplete information (name, email, phone) through your account dashboard.
• DeletionYou can request deletion of your data, subject to legal retention requirements.
• ObjectionYou can object to certain types of processing, such as marketing communications.
• PortabilityYou can request your data in a structured, machine-readable format.

To exercise any of these rights, contact our support team with your request. We will respond within a reasonable timeframe, typically within ten to thirty days depending on the complexity of your request and your jurisdiction.

Cookies and Tracking

Our granbet platform uses cookies to improve your experience. These include:

• Session cookiesTemporary cookies that keep you logged in during your session.
• Preference cookiesCookies that remember your language choice and account preferences.
• Analytics cookiesNon-identifying cookies that help us understand how users navigate granbet (page visits, click patterns).

We do not use third-party tracking pixels or retargeting cookies. You can disable cookies in your browser settings, but doing so may affect your granbet experience (e.g., you may need to log in more frequently).

Security and Data Protection

We protect your data through industry-standard encryption (SSL/TLS), secure password policies, and restricted access controls. Our staff accesses personal information only when necessary to serve you or resolve disputes. We maintain activity logs to track who accesses what data and when.

While we undertake to protect your information, no online system is non-specific info secure. We recommend that you use a strong, unique password on granbet and enable any additional security features (such as two-factor authentication if we offer it).

Contact Us About Your Privacy

If you have questions about this privacy policy, how we handle your data, or wish to exercise your rights, contact our support team in English or Indonesian. You can also raise privacy concerns through your account dashboard.

Our services are available only where local law permits. If you access granbet from Jakarta, Surabaya, Bandung, or Medan, this policy applies to your account. If you believe we have mishandled your data, you may also lodge a complaint with your local data protection authority.

We review and update this privacy policy periodically to reflect changes in our practices or applicable law. Material changes will be communicated to you via email or through the granbet platform. Your continued use of granbet after updates indicates your acceptance of the revised policy.